GENERAL INFORMATION &
FREQUENTLY ASKED QUESTIONS
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DATE AVAILIBILITY
Verify dates are available by contacting us at hi@stonehavenretreat.com
RESERVATION & DEPOSIT
To reserve dates, we require a $1,000 deposit.
If your reservation is less than 3 months out, then the full amount is due upfront.
After paying the deposit, the remaining balance is due in full 3 months prior to your event date.
To reserve your dates, please do the following:
Verify dates are available by contacting us at hi@stonehavenretreat.com
Go to our packages: https://www.stonehavenretreat.com/book-my-castle
Select your desired package
Check-out
During checkout, enter the appropriate code below for the package you select. This will lower the total due upfront to $1,000 to reserve your dates.
Small Event package = RESERVATIONDEPOSIT40
Large Event Package = RESERVATIONDEPOSIT75
EVENT PACKAGE INFORMATION
Our event packages include the following:
Includes a 3-night stay for up to 16* guest (*refer to “sleeping arrangements” below for more details)
Includes all rental fees, taxes & cleaning fees.
Includes a 1-day event with a headcount up to 40/75 people max (depending on package).
NOTE
The 40/75 max headcount applies to daytime guests only. The overnight headcount is 16.
The daytime guest headcount may exceed the overnight headcount of 16 on any day included in your reservation; the 1-day event policy applies only to the primary event. Meals, photoshoots, and pre-event/post-event dress rehearsals are allowed & do not count against the 1-day event policy.
SLEEPING ARRANGEMENTS
The home can sleep up to 16 people.
Sleeps 10 “comfortably” on a king bed & two queen beds. Sleeps up to 16 including the full bunkbed (sleeps 4) + bunkbed pull-out (sleeps 2) + two sofa pull-out beds (sleeps 4, best for children).
The 4 bedrooms include...
RM 1: King bed
RM 2: Queen bed
RM: 3 Queen bed
RM 4: Full bunkbed (sleeps 4) + bunkbed pull out (sleeps 2) + sofa beds x2 (sleeps up to 4, recommended for children).PAYMENT PROCESSING
All transactions are securely processed online through “Stripe” payment processing system.
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To inquire about available dates, please contact us at: hi@stonehavenretreat.com
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LOCATION, LOCATION, LOCATION…
4 miles from downtown Eureka Springs, Arkansas
6 miles from Thorncrowne Chapel
7 miles from Beaver Lake
TRAVEL
We recommend arriving before dark, it’s easier to find the house.
The road leading up to the driveway & the driveway itself is gravel, so it may have potholes, expect dust/mud in wet weather. Please plan accordingly.
DIRECTIONS
Address & directions will be sent to you once your reservation is complete.
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We are not a full service event venue.
For event services, here are a few recommendations in the area:
Chair / Table Rental — Social Seats: https://www.facebook.com/SocialSeats/
Chair / Table Rental / Decor — Somthin Borrowed: https://www.somthinborrowed.com/
Event Design Services — Vintage Soul Events: https://thevintagesoulevents.com/
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Proof of event insurance is required when serving alcohol to guest.
NOTE: insurance is quick, easy & affordable. Here is one of many providers our guest use: CoverMyEvents.com
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We are an allergy free home.
Pets are NOT allowed on the property (with the exception of certified service animals).
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ALL excess trash (that does not fit in the two provided bins) needs to be removed from the property post event.
Any additional trash left will incur a $250 “clean up” fee.
Additionally, ALL tables, chairs, flowers, arches, props, and/or other decor or materials need to be removed from the property by check-out.
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Stonehaven has a 1-way single car, half mile long, private driveway. Most groups recruit volunteer parking attendants to help guests get in and out of the property. Guests can park cars along the side of the driveway or in the grassy area in front of the house. Other guests have opted to use a local shuttle service from a nearby parking lot for larger events.
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We take the safety of our guest very seriously. We have compiled a list of emergency contacts nearby:
EMERGENCY CONTACTS
Emergency, call: 911
Eureka Springs Hospital: 479-253-7400
Eureka Springs Fire Department: 479-253-9616
Eureka Springs City Police: 479-253-8666
In addition to this, we also have the following items on property:
Smoke detectors
Fire extinguishers
Security cameras (outside of home)
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Proof of event insurance is required for the following:
All events with over 20 guests
When serving alcohol to guest
NOTE: insurance is quick, easy & affordable. Here is one of many online providers our guest use: CoverMyEvents.com
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In order to be a true retreat, we do not have satellite or a TV network. So if you want to watch the game or stream live TV, Stonehaven may not be the place for you.
The two TV's both have BluRay/DVD players.
Internet speeds are the fastest available (Starlink) but keep in mind that streaming can often times be spotty. If you must stream media, please bring a hotspot as a backup.
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The front entrance is ground level (one step into home). The back entrance has multiple steps onto deck. You can access the back of the property without using steps by walking through the lawn to go around back. Note: the property sits on a hillside, not flat ground
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The home can sleep up to 16 people.
Sleeps 10 “comfortably” on a king bed & two queen beds. Sleeps up to 16 including the full bunkbed (sleeps 4) + bunkbed pull-out (sleeps 2) + two sofa pull-out beds (sleeps 4, best for children).
The 4 bedrooms include...
RM 1: King bed
RM 2: Queen bed
RM: 3 Queen bed
RM 4: Full bunkbed (sleeps 4) + bunkbed pull out (sleeps 2) + sofa beds x2 (sleeps up to 4, recommended for children).For photos of the sleeping arrangements please visit our Air BnB listing here: Stonehaven AirBnB Listing
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Trash Removal / Property Damage / Policy Violation Fees
Excess trash left on property: $250+
Excessive cleaning required: $125/hour
Property damage, violating rules, violating policies or violating check-out procedures: fee varies per offense.
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REFUNDS
Full refund available if canceled a minimum of 180 days prior to event date. (minus a $75 processing fee)
50% refund available if canceled a minimum of 90 days prior to event date.
No refund available if canceled less than 90 days prior to event date.
In the event of an emergency or unsafe inclement weather that requires canceling your event prior to your event date, your payments can be applied to another available date, subject to approval.